Accreditations
The best we can possibly be
The St Monica Trust and individual staff members are affiliated to a number of different organisations that recognise quality and excellence in the care, hospitality and business sectors. We use accreditations and memberships with various organisations to help us on our continuous journey to be the best we can possibly be.
Accreditations
Covid-19 Secure
The St Monica Trust has conducted a risk assessment and complied with the guidance on managing the risk of coronavirus (COVID-19). Our Covid-19 Secure certificate can be viewed here.
Care Quality Commission
Each of our care homes and Village Care teams are inspected by the Care Quality Commission (CQC), the details of their inspection reports can be found on the relevant pages
Committed to Excellence
The British Quality Foundation is the premier organisation representing excellence and performance improvement in the UK. The EFQM Excellence Model provides us with a framework to evaluate our performance, so we can identify strengths and areas we’d like to improve. This is the most widely used continuous improvement tool in the world.
Quality First
Quality First is a nationally recognised mark of quality accredited by the National Care Forum. It demonstrates our commitment to continually improving services and assures the public, staff and service users that we are safe, caring, effective and responsive.
Skills For Care
Our Training and Development Team is authorised as an Endorsed Provider for Skills for Care. This endorsement is the quality mark for learning and development providers within the adult social care sector.
RoSPA Gold Award
We have been awarded the RoSPA Gold Award for health and safety performance during the period of January 01, 2019 to December 31, 2019.
Memberships
ARCO
The St Monica Trust is a founder member of The Associated Retirement Community Operators. This is the main body representing the retirement community sector in the UK. As an ‘Approved Operator’ the Trust aims to comply with the ARCO Consumer Code at all times. The Code’s key principles are transparency and fairness. ARCO Members agree: to give prospective residents clear and transparent information about fees and service charges well before they decide to move in; to maintain core levels of services in their Integrated Retirement Communities; and to have a fair and consultative relationship with residents.
NCF
The National Care Forum has been promoting quality care through the not-for-profit care sector for over 20 years and is a leading voice in this area. Our focus on care remains the central focus in everything we do and has been at the heart of the Trust throughout its history.
BQF
Being a member of the British Quality Foundation demonstrates our commitment to excellence and business improvement. Continually innovating and improving our customer service is of the utmost importance to the Trust.
CommonAge
The St Monica Trust is a founder member of CommonAge, which works to advance the interests of older people throughout the Commonwealth. It’s important for us to work with other care providers and to share best practice, learning and innovation to improve people’s lives.
